2019.0.17.0 BE/NL

We are here to help you.

Updating every customer’s SEAT is our utmost priority.

Taking care of our customers is our number-one priority. That’s why over the past few months we have been working non-stop to reach a technical solution for SEAT vehicles with an EA189 diesel engine involved in the NOx incident. We are pleased to inform you that we are now implementing the solution for all vehicles involved.

We would like to invite you to make an appointment with an official SEAT Service Center for the implementation of the software update completely free of charge.

We would also like to clarify that all new SEAT cars equipped with EU6 engines are not involved in this issue. None of the cars that SEAT currently manufactures has the EA189 engine. In any case, please rest assured that all SEAT cars conform to the highest possible technical and safety standards.

EA189 technical video.

Find out all the relevant information in the following video.

Check your car easily.

It is easy to find out if your car needs updating. Just type your VIN number into the handy widget, and it will let you know if it is necessary.

The VIN Number.

What is my VIN number?

Your VIN number is simply a string of 17 letters and numbers that is unique to your car. It lets us know if your car needs an update.

How do I find my VIN number?

The easiest way to find it is by standing outside the car on the driver’s side, and look at your steering wheel through the windscreen. You will see it there, etched into the windscreen.

How else can I find my VIN number?

Your VIN can also be found by simply checking Section E of your Registration Certificate. As it is the Vehicle Identification Number, it is completely unique to your car.

What is my VIN number?

Your VIN number is simply a string of 17 letters and numbers that is unique to your car. It lets us know if your car needs an update.

How do I find my VIN number?

The easiest way to find it is by standing outside the car on the driver’s side, and look at your steering wheel through the windscreen. You will see it there, etched into the windscreen.

How else can I find my VIN number?

Your VIN can also be found by simply checking Section E of your Registration Certificate. As it is the Vehicle Identification Number, it is completely unique to your car.

FAQS

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 250,000 kilometers at the time the Trust Building Measure is implemented (whichever comes earlier).

It also extends to all customers whose eligible vehicles have already been updated.

The Trust Building Measure has no bearing on SEAT position that the technical measures do not have any negative effects on the durability of the engine and the after treatment system. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, maximum torque and noise emissions. With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Detailed information is available about the terms and conditions of the Trust Building Measure from all authorized dealers and workshops for their respective vehicle brand, as well as online.

Of course all customers can also contact the responsible customer service contact by letter, e-mail or telephone.

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented (whichever comes earlier).

SEAT has always said that implementing the technical measure has no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid.  The regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems.  The Trust Building Measures has no bearing on this position.

With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Customers can soon receive detailed information about the terms and scope of the Trust Building Measure from all authorized dealers and workshops for their respective vehicle brand.

The Trust Building Measure applies to all Volkswagen, Audi, Seat, Skoda and Volkswagen Commercial Vehicles models with EA189 type diesel engines that have received the technical measure.

The Trust Building Measure will be offered to all SEAT customers whose vehicles are fitted with an EA189 type diesel engine and who are having their vehicle updated as part of service measure [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7] in the context of the diesel matter. It applies only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full service history).

The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.

The Trust Building Measure applies worldwide with the exception of the United States, Canada and South Korea, which are subject to different regulations.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure has no bearing on SEAT’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque and noise emissions.

In addition to the conditions outlined above:

1) The Trust Building Measure:

  • can only be made to, assessed by and used with an authorised dealer,
  • applies to complaints only in materials used and work performed on the following components of the EGR, fuel injection system and emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines,
  • does not cover replacement vehicles, out of pocket expenses, damages etc.

(2) provided that:

  • the affected EA 189 vehicle has participated in the service action [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7]
  • the vehicle has been correctly serviced in accordance with the service schedules, updates and recalls as required by SEAT

(3) and provided that none of the following cases apply:

  • cases of natural wearing, ie impairment of vehicle by wear and tear,
  • the owner or a non authorised service partner or dealer has not orderly repaired, serviced or cared the vehicle (e.g. by using non genuine parts etc.),
  • instructions for operation, treatment and care of the vehicle as e.g. outlined in the instruction manual have not been met,
  • vehicle has been damaged by third party instances or external conditions such as accident, thunderstorm / hail, flood etc. which has caused the issue complained of,
  • any complaint regarding the particulate filter which is due to ash load,
  • parts have been built into the vehicle or the vehicle has been changed in an unauthorised way, e.g. through (chip) tuning,
  • vehicle has been operated improperly, eg for motorsport competitions or in case of overload,
  • vehicle holder has not notified a complaint within a reasonable time frame, vehicle holder has not given SEAT the opportunity to deal with the issue within a reasonable time frame.

Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).

If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, [ BRAND ] will be pleased to investigate for you whether those costs will be covered by [ BRAND ].  Any requests for such cost coverage must be made to an authorised [ BRAND ] service partner within the same country as the work was conducted before 31 December 2017.

SEAT equipped a total of 700,000 vehicles with the affected diesel engine (EA 189) of the approximately 11 million announced by the Volkswagen AG. These 700,000 vehicles were distributed by SEAT's global sales network.

On this website you can now verify whether or not your SEAT car is affected using your Vehicle Identification Number (VIN). You can also contact to our customare care center at: customercare@seat.es

The VIN number is a unique combination of 17 numbers and letters; it’s located on your Registration Certificate and also on your car.

The affected vehicles are the ones assembled with EU5 diesel engines from the EA 189 family, covering 1.2, 1.6 and 2.0 l with 3 and 4 cylinders diesel engines.

SEAT will inform you of all the details concerning the cars involved. You can continue to safely use your car as part of your daily lives.

We confirm that all involved vehicles are absolutely safe and roadworthy. The investigation applies exclusively to the emitted pollutants of the engine.

Volkswagen AG is currently investigating whether or not there are deviations from European emission regulations. We will inform you as soon as we can.

In the case a service procedure has to be undertaken, the owners will be notified to go to a certified service center to have the appropriate technical measures performed. Volkswagen AG guarantees that it will be at no cost to you. In addition, there is a tool available for you to verify whether or not your car is affected.

Volkswagen AG takes full responsibility and will cover the cost of all necessary measures, if any.

All new SEAT cars in the EU featuring EU6 compliant engines meet legal requirements without exception.

Although we cannot confirm that SEAT vehicles equipped with EA 189 EU5 diesel engines are not compliant with all applicable market regulations, we have decided to temporarily put on hold the sales and deliveries of all new SEAT vehicles equipped with such engines. As a precautionary measure and in accordance with (Spanish) applicable rules.

No. All engines are safe to drive and roadworthy.

No, all new SEAT vehicles in the EU featuring EU6 engines meet legal requirements without exception.

For your complete peace of mind we have decided to temporarily put on hold the sales and deliveries of all the SEAT new vehicles equipped with such engines as a precautionary measure. In addition, the cars newly produced do not feature this engine anymore.

The models involved are: SEAT Ibiza IV, Leon II, Altea, Altea XL, Altea Freetrack, Toledo III, Toledo, Exeo, Exeo ST and Alhambra.

Please contact your Authorized SEAT Service Partner.

Please contact your Authorized SEAT Service Partner.

Customer eligibility is decided by the relevant authorized service partner based on the information provided by customers, in close consultation with the customer service department of the relevant Volkswagen Group brand.

Yes.

Data Protection Basic Information

Data Controller:      
SEAT, S.A.            

Purposes:
Verify if your vehicle is an affected Volkswagen diesel engine, and contact you to manage your request.

Legitimacy:
Consent of the data subject.

Recipients:
In order to manage your request, where necessary, SEAT, S.A. may communicate your personal data to the Importer in your country or to your SEAT SERVICE. If your Importer or SEAT SERVICE is located outside the EU, this might involve a necessary international transfer of your data.

Right of data subjects:
You have the right to oppose the processing, to access, rectify and erase the data, as well as other rights which are detailed in the Privacy Policy, by written request addressed to SEAT, S.A - International Customer Care Department (PRD13) – Autovía A-2.Km.585, Martorell, Barcelona (Spain),  or by sending an email to: customercare@seat.es

Additional information 
Additional information can be found in the Privacy Policy.

*This website has been created by SEAT, S.A. (“SEAT”) to provide information about the cars assembled with an affected Volkswagen diesel engine. By filling in the form available at the website [and clicking the checkbox], you unconditionally warrant and represent that:

-        You are the legitimate owner of the vehicle whose VIN number has been provided through the form, or that you are the legal representative of any such owner and that you have expressly been authorized to look this information up; and

-        You will not disclose, except for exercising any legal rights you may be entitled to, any information you may gain access to. Inter alia, you will not publish neither offline or online, the VIN number or any other information available at the website created by SEAT.

Please, note that the system only checks VIN numbers of the SEAT brand and the result will directly depend in entering the data correctly.

The breach of any of the aforementioned representations will have legal consequences, being SEAT entitled to bring any actions as permitted by law in the defense of its legitimate interests.

Any personal data provided through the form will be included in a data filed owned by SEAT, with registered address at Autovía A-2, km 585, 08760 - Martorell (Spain), and will only be processed to manage your query.

The user authorizes SEAT, S.A. to transfer the data provided through the form to the importer of his country for same purposes described above. The importer information could be found in the local SEAT websites.  You can get access to the SEAT local websites by clicking on “Change Country” (link located in the footer of this website).

You may exercise, under the terms and conditions set forth by the applicable law, the right to access to, rectify and/or cancel your personal data, as well as to oppose to a given data processing by means of a communication addressed to customercare@seat.es.

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